1. How to Delete Your Account
You can delete your GoldTrack account at any time by following these steps:
- Sign in to your GoldTrack account at goldtrack.io
- Click your profile icon in the top-right corner
- Select "Privacy" from the menu
- Navigate to the Security tab and click "Delete account"
- Confirm the deletion when prompted
Alternative: You can also request account deletion by emailing privacy@goldtrack.io with the subject line "Account Deletion Request."
2. What Data Is Deleted
When you delete your GoldTrack account, the following data is permanently deleted:
| Data Type | Deletion Timeline |
|---|---|
| Email address and profile information | Immediate |
| Portfolio holdings | Within 30 days |
| Price alerts and notifications | Within 30 days |
| Connected accounts / OAuth links | Within 30 days |
| Subscription and payment method records | Within 30 days |
| Poll votes | Within 30 days |
3. What Data Is Retained
Certain data is retained for legal, compliance, or operational purposes. This data is anonymized so it can no longer be linked to your account:
- Billing history: Retained for 6 years for tax and legal compliance. Your user ID is removed from these records (anonymized), so they cannot be linked back to you.
- Activity logs: Anonymized (user ID removed) and retained for analytics purposes. Automatically deleted after 30 days.
- Database backups: Encrypted backups may contain account data for a maximum of 90 days, after which they are automatically deleted.
4. Deletion Timeline
Here is what happens when you delete your account:
- Immediately: Your email address is anonymized and your Stripe subscription is cancelled
- Within 30 days: All account data (portfolio, alerts, connected accounts, poll votes) is permanently removed
- Within 90 days: Any references in encrypted database backups are automatically purged
5. Contact
If you have questions about account deletion or need assistance, please contact us:
Email: privacy@goldtrack.io
Privacy Policy: View our full Privacy Policy